Store Policies

Information Collection and Use

The personally identifiable information we gather at healthylifepharmacy.com varies depending on the type of purchase you are making. If you purchase prescription medications from us we gather the following information as required by law.

The information we gather includes your complete legal name, address, city, state, zip code,social security number, date of birth, home telephone, work telephone (if any),email address, allergies, drug allergies or sensitivities, current diseases,type of medication vial lids you prefer, current diagnosis, past medical history and your preference for generic drugs if available. In some instances we may also need the name of you current pharmacy, their phone number, address,and your prescription numbers and or drug names and dosages. If you would like us to file on your medical insurance for certain items we will also collect your insurance information including the insurance company name, your ID number, insurance company telephone numbers and group number. If paying by credit card we will also offer to store you credit card number, name on your credit card, type of credit card and billing address on our secured server for your convenience on future purchases, you may however chose for us not to store you credit card information and enter it manually each time you shop with us.By submitting this information online you are giving us permission to use this information to fill your prescriptions and contact your physician and insurance company as required for obtaining refills, insurance payment and other information as relevant to your prescription needs.

We will from time to time ask for information concerning how you found our web site, Healthylifepharmacy.com. All personal information listed above is not required for every item you may purchase from Healthylifepharmacy.com, non prescription orders and orders not requiring insurance billing, we will only collect your name, shipping address, billing address and payment information. We will never ask for more information than is required by law or for your order to be filled. Some items in our online database will require drop shipment from the manufacturer, in the event that an item you requested requires drop shipment we will release your name and shipping address only as required for the item to be delivered. All items requiring drop shipment will be noted as such.

Information Use

Healthylifepharmacy.com will use your personally identifiable information as listed above to fill your prescription medication, contact you doctor for refills or questions about an order. We will also use your personal information to obtain reimbursement for services from a third party insurance or your Credit Card Company or bank. We will use you email information to send you purchase invoices, package tracking numbers, our newsletter (if you opted in to receive it, you will not get it by default). We may also send out follow-up emails to determine if you have any questions or problems with certain purchased items and to offer you the chance to purchase accessory items if available, and to offer you the chance to write short testimonial messages that we may share with other shoppers contemplating the same purchase you made. You may however, decide to not receive these follow up email offers for your testimonials or the offer to buy accessories for previously purchased items at discounted prices during the purchase process. These follow-up emails will however, be sent by default if you do not choose to not receive them.

Third Party Information Use

No third party company collects any information personally identifiable or not directly from Healthylifepharmacy.com. We will release personal information to third parties for the following reasons, products that require drop shipment, credit card payment processing, third party insurance processing, to your doctor as required for continuity of care and as required by law. None of these third parties have access to your account or profile information directly.

Legal Disclaimer

Healthylifepharmacy.com will only share your personal information with your physician, your insurance company and to facilitate drop shipping of certain items. Your personal information may also be disclosed as required by law wherein we have good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our web site or company.

Healthylifepharmacy.com is the web name for the retail pharmacy, Goods Pharmacy. Goods Pharmacy has been operating since 1936 in Tyler, Texas. Your prescriptions will be filled at our retail location and will be labeled from Goods Pharmacy. This in no way reflects the release of your information to a third party. We are required by law to label the prescriptions with the legally licensed name of the pharmacy, Goods Pharmacy, not our web based name Healthylifepharmacy.com.

Methods of Information Collection

You have a choice in the method Healthylifepharmacy.com uses to collect your personal information. You may enter your personal information on our secure web site which is encrypted via 128 bit SSL and transmitted to our secured and encrypted web server.

You may call us toll free at 1-800-491-0074 and one of our staff will be happy to enter your information for you, this method may, however, decrease the availability of some of the web site functions to you.

You may also fax your personal information to us toll free at 1-903-593-4271, this method may also decrease some of the available web site functions to you. Please, DO NOT send your personal information to us via email; use one of the above methods.

We will never sell, rent or use your personal information in a way other than is described above.

Security of Information

Your personal information as described above is stored on our encrypted and secured (via SSL)medical data server. To determine if the page of the site you are visiting is secure; look for the lock icon on the bottom of web browsers such as Netscape Navigator and Internet Explorer. You may also verify the secure status of a web page by looking for the https:// prefix before a web site address rather than the http:// prefix denoting a non-secure page. Not all pages in a web site need to be secured with SSL, just the ones where you enter personal information.Your information is secure from other users of our site as is it from other users of the internet. We follow all HIPPA regulations as they apply to our pharmacy practice. Our web site is hosted by Rack Space, one of the largest and most secure web hosts available. Your information is stored on a server in Rack Spaces storage facility that features many security features from biometric sensors to fire-suppression systems. We have taken as many precautions as feasibly possible to insure the privacy of your personal information.

Changing Personal Information

Users may correct any inaccuracies of their personal information via their online account by logging into their account and making the appropriate changes. You may also call us toll free at 1–866-802-7779 or fax us at 1-903-593-4271 and we will be glad to make the changes for you to the extent that we can, we will never ask for your password therefore we can change your prescription information in our pharmacy database but we will not be able to affect changes to your online account as we do not have access to your password.

Cookies

A cookie is a piece of data stored on the customers computer that is tied to information about the user. The usage of a cookie is in no way linked to any of your personally identifiable information while on our site or your web browsing habits outside of our web site. Cookies come in two types, session identification cookies that terminate as soon as you leave our site. The second type are persistent cookies which are stored on your computers hard disk drive and used to store your password for you to make it easier for you to access your account on the web site We allow no third party cookies to be placed on your computer. You may delete cookies in Internet Explorer by the following method:

To delete a cookie

1. In Internet Explorer, on the Tools menu, click Internet Options.
2. On the General tab, click Settings ,and then click View files .
3. Select the cookie you want to delete, and then, on the File menu,click Delete .


Log Files

Like most standard web site servers we use log files. These log files include internet protocol (IP) addresses, browser type, internet service provider,referring/exit pages, platform type, date/time stamp, and number of clicks used to analyze trends, administer the site, and track users movement with in the site. The information collected is in no way tied to you or any of you personal information provided on our site. We use a tracking utility to analyze the log files called Index tools that provides us with reports on top and worst sellers and keywords used to find our web site You may see a complete list of the things Indextools shows us and collects at the manufacturers web site, http://www.indextools.com.

Communications from the Site

Email Follow-ups

Email follow-ups are selected by default to inquire about buyer satisfaction with the products and services of Healthylifepharmacy.com. We will also offer you the chance to buy accessories to certain products at a discounted price. You may decide to offer us a product testimonial or purchase accessories at your discretion. These inquires will be limited to a maximum of two emails, one for the follow up and testimonial request and one for the accessory discount offer.You may opt out of these offerings during the purchase process if you would like. You will receive no more correspondence from us unless you opt to receive our newsletter or sales bulletins.

Service Announcements and Recalls

On rare occasions it is necessary to send out strictly service related announcements via email. For instance, if our service is temporarily suspended due to circumstances out of our control or if a product is recalled due to safety issues or concerns. It is not possible to opt out of these announcements,though you may close you account.

Notification of Changes

If we decide to change our privacy policy, we will post the changes to this privacy statement and to other places in the site we deem as appropriate so our customers are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use any information we gather in accordance with the privacy policy it was gathered under.

If for any reason we are going to use any personal information in a manner different from that stated at the time it was collected we will notify customers via email. Users will have a choice in whether or not we use their information in this different manner. However, if users have closed or deactivated their account or are otherwise unreachable due to incorrect contact information or technical difficulties they will not be contacted, nor will their personal information be used in this new manner.

Links

This site may contain links to other sites on the internet. Please be aware that Healthylifepharmacy.com is not responsible for the privacy practices of other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each web site that collects personally identifiable information. This privacy statement applies solely to Healthylifepharmacy.com.

Contact Information

If users of Healthylifepharmacy.com have any questions or concerns regarding this statement, they should first contact Shane Magellan, Webmaster for Healthylifepharmacy.com via email here or toll free at 1-866-802-7779.

Cookie Policy

The healthylifepharmacy.com site will place a cookie onto your hard drive to link to your personal information such as account and shipping address and to log you in automatically if chosen during account setup. You must have cookies enabled on your computer for this to function correctly. cookie healthylifepharmacy cookie healthylifepharmacy.com places on your system in no way monitors what you purchase or do on the internet; it solely stores a link to your personal data on healthylifepharmacy.com to ease the use of our site for you and to personalize your shopping experience. By entering your personal information on-line you agree to let us place a cookie for use as described above on your system.

Web Site Security

All personal information you enter at healthylifepharmacy.com is stored on our encrypted and secured medical data server. Our server is encrypted bit Secure bit Securebit SecurebitSecure Socket Layer (SSL) and has been verified as secure by a third party secured server authentication service. Just click on the picture of the lock on your Internet Explorer Browser or on your Netscape browser to view our certificate details. If you have any further questions or would like to call in your personal information, you can reach us toll free at 1-866-802-7779.