Shipping Policy
When offered free shipping on scooters, power chairs and all other items is good in the contiguous United States only. No free shipping, when offered, will be available to Alaska, Hawaii or countries other than the United States. If a product has free shipping, it will be noted in the products description.
All orders in the United States shipped via UPS or truck freight for oversized items.
Insurance Billing Policy
All items listed on this site are cash prices only. We DO NOT offer insurance billing on any items on this site.
Many insurance companies will allow you to file the claim on your own. Some insurance compaines require claims to be filled on forms that we do not have and can not provide to you.
You may not be reimbursed for any portion of an item you pruchase with us from your insurance company.
Return Policy
You can return most items for complete refund for a period of 14 days from the date of delivery for any reason. The amount refunded will be for the purchase price minus shipping costs.
All returned items must be in new and resalable condition and in their original packaging. All returned items must be accompanied by a return authorization (RA) number. You may call us toll free at 1-866-802-7779 for your return authorization number.
Any item returned without its original packaging including all package inserts and spare parts as applicable or without an RA number will not be refunded and may be refused. You will be responsible for the shipping and packaging charges for the return. Please purchase insurance on all items you return for their full purchase price, we are not responsible for any damage to or loss of returned equipment or supplies during the return shipment.
Multiple unit packages are non-returnable once opened. This includes all urological supplies, diabetic supplies, would care supplies, ostomy supplies Randall other items in multi-unit packaging.
You may return power scooters and wheelchairs for a period of 15 days from the original purchase date as long as they are in new condition with no damage of any kind (including scratches) or tire wear and in their original packaging including all inserts and instructions. The equipment will be rigorously inspected by the manufacturer for signs of abuse or neglect prior to any refund being issued .Equipment damage or defects found to be caused by abuse or misuse of the equipment by the manufacturer will not be refunded and you will be responsible for the return shipping to your location.
You will be responsible for the shipping charges for the return of all scooters and power wheelchairs plus a 15% restocking fee as required by most scooter manufacturers. If the manufacturer does not charge us a restocking fee, we will not charge you a restocking fee. You will, however, be responsible for all shipping charges for the return. Please be sure to purchase insurance on your shipment for the complete purchase price of your equipment, we are not responsible for damage to or loss of your equipment during return shipment.
Carefully inspect your equipment packaging for any signs of damage caused in shipping. We are not responsible for any damage caused during shipment; the shipping carrier will be responsible for damage of this type.
If your scooter or power wheelchair is damaged or defective when you receive it, call us and we will be glad to assist you in obtaining warranty repair of your equipment. The manufacturer of your equipment will choose to repair or replace your equipment at their discretion. All warranty repair of equipment is carried out through the manufacturers chain of warranty repair centers. You will get service through the closest warranty repair center to your location just as if you bought the product locally. Not all manufacturers warranties cover the cost of the warranty repair facility coming to your location to perform the repair or to pick up your equipment. You may be liable for charges to cover these services out of your pocket, check with the service center you choose for these charges if any.
