FAQ

Do you sell brand medicines or generic pills?

We offer both generic and branded types of medication. You may order any version, though generic production is many times cheaper due to the lack of promotions, which inflates the cost of a good. Generic brands are designed to be substitutes for more expensive brand-name goods.

What medications do you sell?

Please review the section entitled products in your browser, a full list of medications are available there

Why is your product so cheap?

There is a number of reasons for that. We do not spend anything on marketing, there are no taxes to be paid as the product comes into the country unregistered, the manufacturer is located in an offshore zone and the production costs are way lower. No child labor is used.

What is the package like?

The pills come in one or more blister packs containing 10 pills each. All orders under 60 pills are shipped in one package. Large orders can be split in 2 packs and come in 2 separate envelopes.

Will you be offering other products in the future?

If you need a product which is not mentioned at our site, you can let us know of the product you are interested in and we will try our best to add it to our list as soon as possible.

Can I pay by other methods? Do you accept cheques, Paypal, cash?

We accept only Wire transfers and Bitcoin. This way we can process your order within a very short period of time. As soon as your payment is approved by our processing centre, your merchandise is ready to be packed and sent out.

What is your cancellation policy?

You may cancel your order before it has been shipped. If the order has already been shipped we cannot cancel your order and issue a refund immediately. 

What is SSL Encryption and why is it required?

SSL Encryption or Https is a technique used to safeguard private information which is sent via Internet. To prove the site’s legitimacy, the SSL encryption uses a PKI (Public Key Infrastructure) – public/private key, to encrypt IDs, documents, or messages to securely transmit the information in the World Wide Web. In order to show that our transmission is encrypted, most browsers will display a small icon that would look like a pad “lock” or a key and the URL begins with “https” instead of “http”. SSL Encryption or https from a digital certification authority will help secure the web site with confidential information on web.

How do you ship orders?

We can offer 2 shipping methods at the moment:
Trackable Courier Service and International Registered Airmail.

To what countries do you ship?

We ship worldwide.

What if my order is delayed at customs?

If you have any problems with getting your order, please let us know and we will resolve the problem.

What am I to do if the package is damaged when I receive it or if it is missing?

In this case you are to contact our support team and notify of the problem. We will either resend the package or refund your payment. See our policies section.

When will my package arrive?

We offer two types of delivery – Airmail (US Postal Service for USA customers) and Courier Delivery. The usual waiting time for Airmail shipping is 4-7 days (package may be delivered earlier). The EMS Courier Delivery waiting period is 2-5 business days.

I haven’t received a confirmation mail. Why?

There may be two reasons. You may have provided incorrect e-mail address during order procedure. Also confirmation email might have been blocked by spam filter. Your mailbox may be also overfilled.

May I change the type of shipping?

Packages are sent within 24 hours after order placement. If you decide to change the shipping type, please contact our support department. There is no way to change delivery type, when the package has already been sent.

Will I have to sign for the package?

If you are not at home at the time of delivery and there’s nobody to sign instead, you will be left a notice to collect the package at your local post office.

Is there any way to track my order?

You may check the order status if you log into our support site. Also we provide tracking information for all packages shipped via Courier. Within several days after shipping the package, you will receive your tracking number and the web-link to check the status online.

I have waited for the stated time period and haven’t received my package.

Airmail shipping shouldn’t take more than 3 weeks and Courier over 10 days. If you still haven’t received the package,  please contact our shipping department.

I received one part of the order, where is the rest?

If you have placed a large order, we may have divided it into to several packages during shipping. Please, wait for the other package arrival.

What about importing to my country?

Importation of prescription medication is legal in most countries (including the US, UK, France, Spain, Hong Kong, Japan and S. Korea) provided the medication is for personal use and is not a controlled substance. If you are in doubt about the situation in your country, please check with your local Post Office.

I had problems at the checkout stage, what should I do?

Please contact our live chat support using the icon at the top of the page, our operators would help you to process the purchase manually.

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